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Travelocity.com - Customer Bill of Rights

In other words...
Here at Travelocity we believe that you deserve great travel experiences—so strongly that we've created our own Travelocity Customer Bill of Rights. This is a promise to our customers that we're on your side—a promise that when you book with Travelocity, "you'll never roam alone" before, during, or after your trip.

This promise of our advocacy isn't a marketing ploy to win your business. Over the past 12 months, we've taken serious steps to secure your traveler rights; we've realigned our entire organization so that our products, policies and employees support them. It's on the foundation of this work, strengthened by our commitment to continually get better at what we do, that we introduce the Travelocity Guarantee.

To book a flight or cruise click here

Get what you booked
Neither overbooked hotel, nor missing rental car, nor lost reservation should stand in the way of you and a smooth trip. That's why Travelocity Guarantees that everything about your booking will be right, or we'll work with our partners to make it right, right away. (Click on the link above for details on the new Travelocity Guarantee.)

The best overall value in travel
Travel enriches your life when it's done right, and that takes a lot more than just securing a low price. We understand that on top of great pricing, travelers need useful, insider information, the security of reliable customer support, and control over the details that make a trip smooth, efficient, and truly great.

Accurate and objective information upfront
That's why we offer objective travel ratings—not inflated ratings to sell you—and independent reviews where travelers share their experiences, both good and bad. It's also why we give you the full price of your rental car, including the taxes and fees that typically surprise a customer, upfront with car TotalPriceSM.

Find what you're looking for quickly and easily
That's why we redesigned our site for complete ease-of-use—so you can find that great last minute deal to Paris, or the best brunch in Salt Lake City (served in a 75 year-old trolley car diner tucked in the hills of Emigration Canyon).

A straightforward presentation of your options
We want you to choose the options that best suit you. If a hotel has rooms available, we won't lead you to believe that the hotel is sold out. We also won't subject you to impossible terms and conditions that make an offer hollow.

Speak with someone and get help anytime
Call one of our knowledgeable representatives at 888-872-8356 or 210-521-5871 (for international callers) before you hit the "book" button. As soon as you hit the "book" button. All trip long. Even after your trip. That means every hour of every day, 365 days a year, and 366 days in a Leap Year.

Be inspired by your travel company
Like a well-traveled friend just back from a wine tour of Tuscany, we want to inspire you to see the world.

These are your rights. Let nothing stand between you and them—except maybe a pair of nice sunglasses.

To book a flight or cruise click here

Other Partners:

Singles Cruise Invites single adults from around the world to come party with us and meet other singles on a cruise vacation that you will never forget!